FIRST-TIME PATIENTS
A More Personal Way to Start Physical Therapy
Whether you were referred by a provider, found us online, or are just ready to get help, your first step should feel simple. Once we hear from you, we’ll follow up personally, answer your questions, and help you get scheduled at a time that works.
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From there, your first visit is built around understanding the full picture, not rushing through a generic evaluation.
What that means for you
Personal follow-up
We'll reach out directly after we receive your information
One-on-one evaluation
Your first visit is focused on understanding your full story
A plan built around you
Your care is based on your needs, goals, and how you progress
Ongoing care
You'll work with the same therapist each visit as we track your progress and adjust your plan
How the First-Time Patient Process Works
From the first call to your ongoing care, here's how we guide you each step of the way.
STEP 1
Start With a Call or Form
Call the clinic, fill out the contact form, or have your provider send over a referral. Once we receive your information, we'll review it and help determine the next step.
step 2
Let's Get You Scheduled
We'll reach out personally to introduce ourselves, answer your questions, and help find a time that works for you.
step 3
Your First Visit
Your first appointment includes a full one-on-one evaluation. We take time to understand your history, symptoms, goals, movements. and what maybe be contributing to the problem.
step 4
Your Plan & Ongoing Care
After your evaluation, we'll build a plan around your needs. As you improve, we'll track your progressand adjust your care along the way.
What to Bring
To help make the most of your first visit, bring anything that helps us better understand your care needs.
Insurance card
Photo ID
Physician referral (if applicable)
List of current medications
Relevant imaging or medical notes (if available)
Before You Arrive
A few simple things can help your first appointment start smoothly.
Wear comfortable clothing
Choose clothes that allow you to move freely during your treatment.
Arrive 10 - 15 minutes early
This gives us time to get you checked in and handle any first-visit paperwork.
Plan for about 60 minutes
Your first visit includes time to talk through your history, assess movement, and discuss next steps.
Bring your questions
We want you to leave with as many answers as we can give you, so bring anything you'd like to ask about your care.
Still Have Questions Before Your First Visit?
We want you to feel prepared before you walk in. If you're unsure what to bring, what to wear, or what to expect, give us a call and we'll help.
Insurance, Cash Pay, and Payment Questions
We accept insurance and cash. Depending on your plan, paying out of pocket can sometimes be more affordable than going through insurance — especially if you have a high deductible. We’re happy to walk through what makes sense for your situation before your first visit.
